FREQUENTLY ASKED QUESTIONS
WHAT IS TELEMEDICINE?
With telemedicine, you can visit with a doctor virtually from your home, office, or on the go. Board Certified doctors are available anytime, anywhere, 24/7, by phone or secure video, to help you recover from non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.
IS TELEMEDICINE APPROPRIATE FOR EVERY MEDICAL CONDITION?
No. Telemedicine is designed to handle non-emergency medical issues. You should not use telemedicine if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While telemedicine is not intended to replace your primary care doctor for common or chronic conditions, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.
WHAT ARE THE MOST COMMON CONDITIONS YOU TREAT?
- Cold & Flu
- Ear Infection
- Insect Bite
- Joint Aches
- Sinus Infection
- Sore Throat
- And more!
HOW IS PAYMENT COLLECTED?
Your initial payment will be charged to your credit or debit card when you enroll. Future payments will be charged to your card according to the membership chosen.
WHEN CAN I START USING MY TELEMEDICINE SERVICE?
You can use telemedicine after you activate your account. Please wait 24 hours after you enroll to activate your account. Once you have an account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your doctor for your appointment.
IS TELEMEDICINE SAFE AND PRIVATE?
Yes, telemedicine is safe, private and compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected doctor and pharmacy.
WHAT IS MDCALLU TELEMEDICINE?
MDCallU is 24/7/365 nation-wide access to licensed physicians for phone and secure email medical consultations, revolutionizing affordable healthcare access. Our supplementary services will lower claims costs by 23% or more, and stabilize increasing premiums by eliminating up to 67% of doctor’s visits. To learn more, view our coverage page.
HOW DOES TELEMEDICINE IMPROVE QUALITY OF CARE?
Immediate access to medical attention can often resolve problems that, if left untreated, could eventually result in hospitalization. Telemedicine improves the quality of care by providing convenient, affordable medical visits at any time, to anyone and from anywhere! In addition to the efficiencies, we provide 24/7 access to a physician without ever having to leave your home or office. No waiting rooms or office visits! And, prescriptions, if needed and are sent to your local pharmacy.
HOW DOES TELEMEDICINE REDUCE HEALTH CARE COSTS?
Our programs create healthier employees and lower absenteeism by reducing unnecessary doctor visits and emergency room visits, allowing members alternatives to visiting their primary care physician for purely informational and other basic reasons. Data shows up to 70% of all doctor visits may be superfluous, costing billions.
HOW IT WORKS
HOW DO I SIGN UP FOR TELEHEALTH SERVICES?
Accessing telehealth is easy. All you need is a computer with an Internet connection or a telephone:
WHERE IS TELEHEALTH AVAILABLE?
With very few exceptions, MDCallU telehealth services are accessible from virtually anywhere that has an internet connection or U.S.-based phone number that can receive calls back.
CAN I USE MDCALLU WHEN I AM TRAVELING INTERNATIONALLY?
Yes. In fact, one of the great benefits of having an MDCallU member plan is availability of care when you are traveling and cannot get to your primary care physician. MDCallU telemedicine services ensures you will automatically speak with a provider, licensed in your home state. Because by law, providers can only write prescriptions for the state in which they are licensed, if you are traveling out of state, and may need a prescription, you will want to select a provider that is licensed in the state you have traveled to. Additionally, you must have a U.S. address and a U.S.-based phone number for the doctor to call back, at the time of consultation. Prescriptions are not available for international consultations.
WHEN IS MDCALLU AVAILABLE?
MDCallU is available 24 hours a day, seven days a week 365 days a year. Use MDCallU telehealth services any time you have a non-emergency condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency department, urgent care center or retail clinic.
WHAT IS MDCALLU’S AVERAGE RESPONSE TIME?
The average response time for MDCallU is currently 30 minutes. However, we work hard every day to make this an even quicker experience for our members.
IS THERE A MINIMUM AGE REQUIREMENT?
Yes. Members must be at least 18 years of age. Dependents can be minors, however a guardian must conduct the medical consultation on behalf of an underage dependent that has an account.
WHAT LANGUAGES ARE OFFERED ON MDCALLU?
At this time, only English and Spanish are available.
TO USE VIDEO CONFERENCING YOU NEED:
- Windows®7, Vista, or XP
- A Mac running OSX 10.6 (Snow Leopard) or superior.
- Highspeed internet connection
- A webcam with at least 1.3 megapixels
- Microphone (most webcams already have microphone built in)
- After you set-up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation with one of our doctors online.